Wednesday, February 26, 2014

The New Phone Upgrade Cycle

All of the U.S. Carriers have debuted new upgrade policies in the last year. Basically they all take from T-Mobile's "Jump" program in that you take a cheaper (than it was before) monthly rate in exchange for not taking a subsidized handset from them. You can, however, finance a phone for 24 months (don't call it a contract) and have it added on to your bill. T-Mobile has Jump, Verizon has Edge, AT&T has Next, and Sprint has Framily (really, guys?). 

In each of these programs there is an option to pay a bit more in order to switch your phone out after a year. But, you can also choose to just not do that and pay off your original purchase. In essence you would be rewarded by bringing your own device or by keeping your device longer. If you pay off that phone your bill goes down. That is excellent compared to the traditional contract system where even if you had technically paid off the original subsidy the monthly rate stayed the same. This is new for the American consumer. The prior system rewarded constantly upgrading and signing contracts - this one rewards a slower pace. Tim Cook alluded to this in Apple's last earnings report when he said sales were affected by new carrier upgrade policies. 

This system is certainly a lot more fair than the old one in that you're not paying subsidy beyond the point where the phone is paid off. Whether or not the pricing for the actual service is another thing though. Especially with T-Mobile and Sprint the discount on the monthly bill isn't really that steep. In some cases they've subtracted $10 to then charge $27 for a high end phone. 

The American consumer won't adopt this across the board so long as the price isn't making sense. Right now it takes too long to see a cost benefit to buying a phone full price. Current Sprint CEO Dan Hesse has publicly alluded to new pricing models that the carrier is trying in some markets that drops the starting Framily rate quite a bit lower for multiple lines of service. If those rate plans manage to actually only charge for the cost of the service and leave the device out of it I'll be a big fan. 

The Broken iCloud

http://www.imore.com/ios-8-wants-smarter-and-more-efficient-icloud-backups

Two things tell me that this process is broken:

1. Not having enough control and/or visibility over what is backed up and how. As Ally brought up: multiple device back ups and the entire iMessage backup problem.
2. The amount of storage space doesn't scale to the amount of Apple devices you have. I don't have a problem paying for more space, I already do, but considering that my one iPhone was enough to make me do that before I even got my iPad I get the feeling that it isn't quite enough.

Combine those two things and you hit a wall. We sometimes pay a premium to be a part of Apple's experience but that experience is completely broken if the process isn't clean, reliable, and straightforward. iCloud backup fails in that regard.